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The complaint refers to a number of alleged problems with the way the Win-
dows 10 update presents itself to Windows users, noting that it "often installs
itself without any action being taken by the consumer."
Microsoft recently changed its Windows update behaviour to allow for more
user input. Prior to the Creators Update, Windows 10 made most of the deci-
sions for you regarding when updates would be installed, and didn't provide
ways to control the timing to your specific needs. Microsoft says what they
heard back most explicitly was that people wanted more control over when
Windows 10 installs updates.

According to person, Windows 10 installed itself onto her computer without
her consent and then erased data, some of it related to her work. She hired a
company to repair the machine, with only partial success, and ended up hav-
ing to purchase a new computer.
A second person says he consented to the Windows 10 update, only to have
his computer stop functioning. He lost data, then lost time and money, while
incurring aggravation attempting to recover the data.

The third person elected to accept Windows 10 after declining over 6 months
of daily prompts requesting him to download it. After three attempts to do so,
the result was a non-functional computer and lost data.

Last June, a California woman won $10,000 after a Windows 10 update disa-
bled her PC. In September, UK-based consumer group Which? noted that
Windows 10 updates were being deployed without consent, despite Mi-
crosoft's insistence that users have a say in the matter.
Microsoft doesn't think much of the lawsuit. "The Windows 10 free upgrade
program was a choice designed to help people take advantage of the most
secure and most productive Windows," a Microsoft spokesperson said.
"Customers had the option not to upgrade to Windows 10. If a customer who
upgraded during the one year program needed help with the upgrade experi-
ence, we had numerous options including free customer support and 31-days
to roll back to their old operating system. We believe the current claims are
without merit."