Page 9 - Newsletter_September_2026

Our thanks to Barry for sharing his impressive home CCTV system with us.

Dave Robb

Virgin Media offloads email services to

third-party provider

Virgin Media is ditching its email services and offering customers a window in which to download their data
and move to another email provider.

The UK's second-biggest broadband provider is closing its own email service and offering users the option
of transferring their addresses and mailboxes to Junara, a service operated by Australian email provider At-
mail.

Customers who want to retain their Virgin Media email address will be invited to transfer to Junara. The first
year will be free for current Virgin Media customers, after which they will have to pay to continue using the
service.

Virgin Media email users will be contacted directly and given 45 days to sign up with Junara, save their data
and move to another provider, or allow their account to close.

The change affects all addresses ending in @ntlworld.com, @blueyonder.co.uk, @virgin.net, and
@virginmedia.com.

Virgin Media stopped issuing new email addresses to broadband customers in 2022, citing the growing pop-
ularity of dedicated services such as Gmail and Outlook.

"We are writing directly to all impacted customers to clearly explain the changes and will provide a 45-day
window to either sign up with Junara, move to an alternative email provider, or close their account. To sup-
port users through this transition, all current Virgin Media customers wishing to move to Junara will receive
their first year of service free of charge, with additional support available for those who need it."

Virgin Media has not said how many active email accounts will be affected, but their users will have just 45
days to decide whether keeping their old address is worth signing up for a separate service.